Homewood Suites by Hilton | Baywood Hotels

Job Type: Full-Time
Position: Executive Housekeeper / Housekeeping Manager
Department: Housekeeping
Schedule: Flexible schedule, including weekends and holidays as needed

Join Our Leadership Team at Baywood Hotels!

Are you a motivated, hands-on leader who takes pride in cleanliness, organization, and delivering an outstanding guest experience? We want YOU on our team!

Homewood Suites by Hilton, proudly managed by Baywood Hotels, is seeking an experienced, dependable, and energetic Executive Housekeeper to lead our housekeeping team!

At Baywood Hotels, we believe our employees are the heart of our success. We take pride in being a top place to work, where teamwork, employee recognition, career advancement, and a positive work environment are part of our culture.

¡Hablamos Español! Spanish-speaking and bilingual candidates are encouraged to apply!

As our Executive Housekeeper, you will be responsible for overseeing the daily operations of the housekeeping department, maintaining Hilton brand standards, managing labor and productivity, and leading a team dedicated to providing clean, comfortable, and welcoming accommodations for every guest.

We are looking for a leader who isn't afraid to roll up their sleeves, support their team, and lead by example!

What You'll Do

Housekeeping Operations & Quality

• Oversee all daily housekeeping operations, ensuring guest rooms, suites, public areas, and back-of-house spaces meet or exceed Homewood Suites by Hilton standards.

• Inspect guest rooms daily to ensure cleanliness, maintenance, and presentation standards are consistently achieved.

• Assign and coordinate daily room cleaning schedules based on occupancy, arrivals, departures, and staffing levels.

• Ensure all guest rooms are cleaned, inspected, and ready for guests by established check-in times.

• Maintain high standards of cleanliness in guestroom kitchens, bathrooms, living areas, and sleeping areas.

• Identify and address cleanliness concerns, guest complaints, and maintenance issues promptly.

• Ensure compliance with Hilton quality assurance standards and company policies.

Leadership & Team Development

• Recruit, hire, train, supervise, and motivate housekeeping associates.

• Develop daily work assignments and schedules to ensure proper staffing and efficient operations.

• Provide hands-on training and coaching to improve employee performance and productivity.

• Conduct regular team meetings and communicate expectations clearly.

• Foster a positive, respectful, and supportive work environment.

• Hold team members accountable while recognizing and celebrating outstanding performance.

• Lead by example and assist with room cleaning or other housekeeping duties when operationally necessary.

Labor Management & Productivity

• Monitor daily housekeeping labor hours and productivity to remain within established labor budgets.

• Track and manage minutes per room (MPR) and identify opportunities for improved efficiency.

• Adjust staffing based on occupancy forecasts, room demand, and business levels.

• Minimize unnecessary overtime while maintaining cleanliness and guest service standards.

• Ensure accurate employee scheduling, timekeeping, and labor reporting.

• Work closely with the General Manager to control departmental expenses and maximize profitability.

Inventory, Supplies & Safety

• Manage housekeeping supplies, linens, chemicals, and equipment to ensure proper inventory levels.

• Monitor linen usage, loss, and replacement needs.

• Control supply costs and prevent unnecessary waste.

• Ensure housekeeping equipment is properly maintained and stored.

• Train employees on proper cleaning procedures, chemical handling, and workplace safety.

• Maintain organized housekeeping closets, linen rooms, and storage areas.

Guest Satisfaction & Communication

• Partner with the Front Desk and Maintenance departments to ensure guest rooms are available and guest-ready.

• Respond promptly and professionally to guest concerns regarding room cleanliness.

• Review guest satisfaction scores and feedback to identify improvement opportunities.

• Implement corrective action plans when cleanliness or service standards fall below expectations.

• Maintain open communication with the General Manager regarding staffing, maintenance concerns, and departmental performance.

What We're Looking For

• Previous hotel housekeeping supervisory or management experience required.

• Strong leadership, communication, and organizational skills.

• Experience supervising, coaching, and developing housekeeping teams.

• Knowledge of hotel housekeeping operations, cleaning procedures, and quality standards.

• Ability to manage labor, schedules, inventory, and departmental expenses.

• Strong attention to detail and commitment to guest satisfaction.

• Ability to work independently, multitask, and prioritize in a fast-paced environment.

• Comfortable using hotel systems and basic computer applications.

• Ability to perform room inspections, stand and walk for extended periods, and assist with physical housekeeping duties when needed.

• Flexible availability, including weekends and holidays.

• Hilton or extended-stay hotel experience is a plus.

• Bilingual English/Spanish is a plus!

We are looking for someone who leads by example, takes ownership of their department, and knows how to build a successful team!

Why Work for Baywood Hotels?

At Baywood Hotels, we know that great hotels start with great people!

We are proud to offer:

• A positive, supportive, and team-oriented work environment.

• The opportunity to work for a respected and growing hotel management company.

• Leadership development and opportunities for career advancement.

• Employee recognition and appreciation.

• Competitive compensation.

• Access to applicable company benefits and hotel team member programs, subject to eligibility.

• An inclusive workplace where both English and Spanish are spoken.

• The opportunity to make a meaningful impact on hotel performance and guest satisfaction.

We strive to make Baywood Hotels a top place to work by creating an environment where our leaders and associates feel valued, respected, and empowered to succeed.

Ready to Take the Next Step in Your Hospitality Career?

If you're an experienced housekeeping leader who is passionate about cleanliness, team development, guest satisfaction, and operational excellence, we want to hear from you!

Apply today and join the Homewood Suites by Hilton and Baywood Hotels leadership team!

¡Estamos Contratando! / We're Hiring!

¡Buscamos un(a) Supervisor(a) Ejecutivo(a) de Limpieza (Executive Housekeeper)!

• Posición de tiempo completo.

• Excelente ambiente de trabajo.

• Hablamos español.

• Experiencia supervisando personal de limpieza de hotel.

• Oportunidades de crecimiento profesional.

• Buscamos una persona responsable, organizada y con habilidades de liderazgo.

• Experiencia en control de calidad, horarios y productividad.

¡Únete a nuestro equipo de Homewood Suites by Hilton y Baywood Hotels!

Baywood Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Introduction:

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations

• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests

• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Monitor and maintain inventory levels, including ordering and restocking as needed

• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry

• Strong leadership and communication skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Maintains a high quality of services offered to guests through management of the daily functional areas of  the Housekeeping department.  Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements Baywood & Brand promotional programs and procedures 

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of supplies, placing orders in a timely manner.

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Routinely inspects equipment

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Administers disciplinary action, following company guidelines

• Administers performance appraisals

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

• Participates in safety initiatives and is an integral part of the Safety Committee

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:

• Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Brand Certifications preferred

Experience:

• Minimum of 2 years hotel experience

• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills: 

• Bi-lingual (Spanish & English) preferred, as needed for geographic market

• Proficient in Microsoft Office® (Excel, Word)

• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

• Proficient in the hotel’s Property Management System  preferred

• Ability to communicate effectively, both written & oral

• Ability to multi-task

• Ability to motivate and lead a team

• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

• Ability to operate standard office equipment, including: computer, copier, & printer

• Ability to perform job duties of all positions within the department

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)

• Ability to remain calm during stressful situations

• Walking and Standing: Frequently. 

• Must be able to carry 40 lbs. up to 25 feet.

• Sitting: Infrequently

• Bending, Stooping, Reaching: Frequently. 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Lifting, Push/Pull: Often . 

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Driving: Infrequently

• Traveling: Infrequently

Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service,  

Job Duties

• Interviews, selects & train associates

• Motivates staff through positive reinforcement, and leading by example

• Provides input during the preparation of the annual budget

• Administers progressive discipline, following company guidelines

• Administers performance appraisals

• Attends required meetings and training

• Conducts departmental and other required meetings for which s/he is responsible

• Ensures that established back-up procedures (reports, equipment, etc.) are in place

• Ensures that all departmental policies and procedures are adhered to

• Implements and maintains Baywood & Brand promotional programs and procedures 

• Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed

• Monitors room inventory and status, ensuring the proper room type is available upon guest arrival

• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.  

• Monitors cleanliness and neatness of departments for which s/he is responsible.

• Monitors inventory of operational supplies, placing orders in a timely manner.

• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

• Communicates with other departments, therefore promoting a seamless operation.

• Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.

• Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.

• Monitors pantry inventory & purchases, ensuring that food supplies are always in stock

• Reviews the guest credit report, addressing any issues

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines

• Operates the shuttle van, when needed

• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location 

• Participates in safety initiatives and is an integral part of the Safety Committee.

• Completes incident reports, taking appropriate action. Notifies appropriate parties

• Performs role of Manager on Duty as needed

• Participates in the BEAR activities and other company sponsored community service & fundraising events.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:

• Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Brand Certifications preferred

• Must have a valid driver’s license, in good standing (if property operates a shuttle van).

Experience:

• Minimum of 2 years hotel experience

• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills: 

• Bi-lingual (Spanish & English) preferred

• Proficient in Microsoft Office® (Excel, Word)

• Proficient in the hotel’s Property Management System  preferred

• Ability to communicate effectively, both written & oral

• Ability to multi-task

• Ability to motivate and lead a team

• Ability to obtain information from various sources, quickly analyze the issue and providing a responsible course of action.

• Ability to operate standard office equipment, including: computer, copier, & printer

• Ability to safely operate a passenger shuttle van

• Ability to perform job duties of all positions within the department

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)

• Ability to remain calm during stressful situations

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Rarely

• Traveling: None

Homewood Suites by Hilton | Baywood Hotels

Job Type: Part-Time
Department: Front Office / Guest Services
Schedule: Flexible schedule, including evenings, weekends, and holidays as needed

Join Our Team at Baywood Hotels!

Are you friendly, outgoing, dependable, and enjoy helping people? We want YOU on our team!

Homewood Suites by Hilton, proudly managed by Baywood Hotels, is looking for an enthusiastic, professional, and guest-focused Part-Time Front Desk Agent to join our team!

At Baywood Hotels, we believe our employees are the heart of our success. We take pride in being a top place to work, where teamwork, employee appreciation, professional growth, and a positive work environment are part of our culture.

¡Hablamos Español! Bilingual English/Spanish candidates are encouraged to apply!

As a Front Desk Agent, you'll be the first and last impression our guests have of our hotel. We're looking for someone who genuinely enjoys hospitality, takes pride in providing exceptional service, and can make every guest feel welcome and appreciated.

Whether you're an experienced hospitality professional or someone looking to start a career in the hotel industry, we'd love to meet you!

What You'll Do

Guest Service & Front Desk Operations

• Welcome and greet guests with a warm, friendly, and professional attitude.

• Handle guest check-ins and check-outs efficiently and accurately.

• Assist guests with reservations, room assignments, requests, and hotel information.

• Answer incoming telephone calls and respond to guest inquiries.

• Provide exceptional customer service while creating a welcoming and positive experience.

• Address guest concerns and complaints professionally, taking ownership of issues and working toward prompt resolutions.

• Maintain a clean, organized, and professional front desk and lobby area.

• Communicate effectively with Housekeeping, Maintenance, and hotel leadership to meet guest needs.

Reservations, Payments & Hotel Operations

• Process reservations, cancellations, and modifications accurately.

• Handle guest payments, cash transactions, and credit card authorizations according to company procedures.

• Maintain accurate guest records and billing information.

• Assist with daily reports, shift paperwork, and other administrative duties.

• Follow hotel security procedures to ensure the safety of guests, employees, and hotel property.

• Assist with monitoring room availability and communicating guest needs to other departments.

• Follow all Homewood Suites by Hilton and Baywood Hotels policies and procedures.

Guest Satisfaction & Hilton Honors

• Recognize and welcome Hilton Honors members while ensuring loyalty benefits are delivered correctly.

• Promote Hilton Honors enrollment and explain membership benefits to guests.

• Respond promptly to guest requests, questions, and concerns.

• Encourage positive guest experiences that contribute to strong guest satisfaction scores and online reviews.

• Communicate guest feedback and operational concerns to hotel management.

• Demonstrate a commitment to hospitality by going above and beyond to make guests feel at home.

What We're Looking For

• A friendly, positive, and outgoing personality.

• A genuine passion for customer service and hospitality.

• Dependability, punctuality, and a strong work ethic.

• Excellent communication and interpersonal skills.

• Ability to multitask, stay organized, and remain professional during busy periods.

• Basic computer skills and the ability to learn hotel reservation systems.

• Ability to work independently and as part of a team.

• Strong attention to detail when handling reservations and financial transactions.

• Availability to work weekends, evenings, and holidays as needed.

• Previous hotel front desk or customer service experience preferred but not required — we are happy to train the right person!

• Experience with Hilton OnQ or PEP is a plus.

• Bilingual English/Spanish is a plus!

No hotel experience? No problem! If you have a great attitude, enjoy working with people, and are willing to learn, we encourage you to apply!

Why Work for Baywood Hotels?

At Baywood Hotels, you're more than just an employee — you're part of a team that values your contributions and supports your success!

We are proud to offer:

• A welcoming, positive, and supportive work environment.

• The opportunity to work for a respected hotel management company.

• Hands-on training and professional development.

• Opportunities for career growth and advancement.

• Employee recognition and appreciation.

• Competitive compensation.

• Flexible part-time scheduling based on business needs.

• Access to applicable company benefits and hotel team member programs, subject to eligibility.

• An inclusive workplace where both English and Spanish are spoken.

We strive to make Baywood Hotels a top place to work by creating an environment where employees feel appreciated, respected, and empowered to succeed.

Ready to Join Our Team?

If you're someone who loves helping others, enjoys meeting new people, and wants to work in a fun, welcoming, and professional environment, we'd love to hear from you!

Apply today and become part of the Homewood Suites by Hilton and Baywood Hotels family!